HOW DOES IT WORK?

Place your orders in the basket. To qualify for finance your basket value (including delivery) needs to be at least £200. If your chosen kit costs less than £200, simply add additional products to bring it up to the required minimum value.

When you’re in the basket, select  Klarna as your payment option, this will take you to the Finance Application page. Here you can select the finance option which suits you.

Once you’re happy with your selection click the 'Place Order' button and you're done. This may briefly take you away to the finance provider, Klarna website, where you’ll be given an instant decision.

Once your application has been accepted, you will receive an email from klarna containing further information.

We will then receive your order and dispatch this to your home address.

REASONS TO CHOOSE FINANCE:

1. 0% interest with no hidden fees

2. No complicated paperwork and an instant decision

3. Safe and secure with one of Europe’s largest banks

4. Full warranty and returns offered as normal

FREQUENTLY ASKED QUESTIONS

Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

Can I pay less than the amount owed each month?
You can at any time chose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you chose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It’s up to you.

Do I need to be 18?
Klarna is available to people aged 18 or over and is an online exclusive payment method.

How do I manage my Klarna Account?
Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

How can I increase my chances of being accepted?
Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability.

If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address.

All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?
If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be send to your email address. It's very important, that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.

Is my payment information safe?
Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

How do I make a payment?
First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.

I haven't received an email with my statement.
Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.

I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

What happens if I cancel or return my order?
As soon as we have accepted your cancellation/return, then Klarna will make any necessary adjustments your balance and provide further help if needed.

I have asked for a refund. How will I be refunded?
If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.

I've received my monthly statement and a payment is due, but I've not yet received my goods.
You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.

I still have questions regarding payment.
Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

Note: Finance is only available to UK residents over the age of 18. Subject to terms and conditions. Signature on delivery will be required. Goods may require to be shipped to the address given on your finance application.